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- How do I order ?
- Where can I find a specific book I want ?
- What's the best way
to order with a credit card ?
- What if I want to order new
books, which I can discount, along with sale or used books which I cannot
discount?
- What is discounted ?
- What is your return policy?
- Do you send sample books?
- Do you have a
catalog you could send me?
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I want to
make a school purchase order. How do I do that?
You can either use our mail order form, or you can send an e-mail to us, listing the books you'd like to order
and your country and zip code and we'll figure out the discounted cost and shipping cost
for you and e-mail you back. We will also confirm whether the book is in stock, and if,
not how long it should take to get it. You can also call us at (800) 925-8587 if you want
to order with a credit card. If you plan to call, it will save both of us time if
you e-mail me first with your address and the books you are interested in so that I know
it's written correctly and I can try to check availability before your call. I check my
e-mail frequently throughout the day when I am in town. You can also fax inquiries or orders,
including school purchase orders, to (805) 237-9639. If the book you want has a
BTH# by the price, you can order it directly from our
e-commerce site. The link will
take you to the main search box where you can locate the book by title and
author. Or you can browse by category. If a book is temporarily out of stock it
will not show up and you can email me to see when the book is expected in. If we
are out of town, we sometimes put our books on vacation on this site and they
will not show up until we get back. Please check
Upcoming Events for our schedule. For
purchase order information
click here.
If you know exactly what you want and want to know if I have it or can get it, just e-mail me with the title you are looking for. I have
many titles I have not have time to list yet, but I know what I stock and can get quickly.
You can also use the search engine at the top of each page to search. It will return each
instance of the words you search for on this web site. It's best to search an
usual word, such as an author's last name or a specific subject, and it's best
to leave out small common words such as "the," "a," "an," and other words which
might be used very frequently. An easier way to search for some of our most
popular items is to go to our
e-commerce site. The link will take you to the main search box where you can
locate the book by title and author. Or you can browse by category. If a book is
temporarily out of stock it will not show up and you can email me to see when
the book is expected in. If we are out of town, we sometimes put our books on
vacation on this site and they will not show up until we get back. Please check
Upcoming Events for our schedule.
I have a secure server you can use. After you send your email detailing the
items you want to order, along with your zip code, I will reply with
shipping and information on all payment methods with a link to the secure server
if you'd like to use it. This includes information on phone orders. Another way to be pretty secure and not have to play
phone tag is to place your order by e-mail, putting the first two groups of digits and
your name as it appears on the credit card on the first e-mail message. Then send another
message a few minutes later with the last digits, your name, and the expiration date. The
likelihood of anyone seeing both messages on my email server is mighty slim. Most of the used book
dealers I know have used this method with no problems, and I don't hesitate to use it
myself. You may also fax your credit card order using our special fax
order form, to (805) 237-9639. (But if you do this, be sure and email me to
make sure I got the fax. ) An easier way to order our most popular items is to
go to our e-commerce site. The
link will take you to the main search box where you can locate the book by title
and author. Or you can browse by category. If a book is temporarily out of stock
it will not show up and you can email me to see when the book is expected in. If
we are out of town, we sometimes put our books on vacation on this site and they
will not show up until we get back. Please check
Upcoming Events for our schedule.
What if I want to order new books, which I can
discount, along with sale or used books which I cannot discount?
Just use e-mail,
cutting and pasting what you want to order. Be sure you include the complete price,
including the price code if there is one. Keep items which are eligible for discounts
together, sale books together, and used books together. I will figure out all the pricing,
shipping, and availability and send you back a quote for the total.
At this time we do not have a paper catalog. All we have is our web
catalog. If you don't have time to look at all the
resources which might meet your needs, please email us with a description of the
need you are trying to meet. If we have something that we believe will help you,
we will cut and paste the verbal descriptions of the items into an
e-mail with links to pages where you can find similar books or cover art and
more detailed information. This saves you time on line. Keep in mind that these
requests take more time to answer than requests about the availability of
specific books, since we often need to go to the warehouse and look through
several books before answering you, and we need to fill and ship existing orders
first. We normally have to work on these kind of questions in the evenings after
our daily shipping is done.
If you are not happy with something you receive from us, you may return it within 30
days of receipt, as long as it is still in sellable condition. Please let us know
you will be returning it and why before mailing. If your item is damaged, please
email us describing the damage, before returning the item. If you return
something for any reason other than damage, we may charge a 10% restocking fee,
subtracted from the purchase price before the refund. Be sure you ask all the
questions you need to before placing your order. We will work with you to be
sure the product will meet your needs.
Since we buy all of our books from the publishers, we cannot afford to send
sample books. Only the publishers can afford to do this, and even they don't
always do it. Since several people a day request samples, I think you can see
that we wouldn't remain in business long if we gave away free materials we've
had to pay for to all who ask. However, we do want you to be happy. Please see
return policy above.
I wish I did, but our catalog on this web site is the only one we have.
Occasionally we get catalogs from one of our publishers for distribution, and
when we have these we normally send them out with orders that indicate the
catalog or flyer might be useful to the person who made the order.
I want to
make a school purchase order. How do I do that?
Use your regular school or district purchase order form. Estimate postage
charges by allowing 10% (with a $4.00 minimum) for media mail (average 1-2
weeks, but has been known to take much longer). Allow 20% with a $5.00 minimum
for priority (2-3 days average) or UPS ground (seven business days average).
These are estimates that should more than cover postage and handling in most
cases unless you are ordering very thick books. I pick the cheapest way to ship
within your time frame. I recommend the priority for states east of
the Mississippi River. I will chose priority if your books will be shipped more
economically in flat rate boxes than in one UPS box. I most often use UPS for
large orders needed within 1-2 weeks for sure, and priority for orders of 1-12
average size books. 1-2 average size books will go priority for $5.00. The
larger box that holds up to about 10-12 average or small books is $10.00. Beyond
that, UPS is a more economical option and usually gets to most schools in 7-10
business days. For international orders, please email for postage rates to your
country. I cannot accept purchase orders from outside the United States that
cannot be paid by credit card or international postal money order in American
dollars. I cannot accept checks not drawn on American banks as payment. Please
fax your purchase orders to 805-237-9639 or mail them to
Barb's People Builders
3420 W Highway 46
Templeton CA 93465
Barbara Radisavljevic
Copyright © Barb's People Builders. All rights reserved.
Revised: June 12, 2007.
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