Discount policy / Book Ordering information / Return Policy
If you should see any of our remaining prices codes attached to prices, this is what they mean.
B after a price indicates a budget book that gets no further discount.
D after a price indicates that the 10% discount has already been applied.
Most prices for new books already have the default discount and I don't add a D anymore.
S after a price indicates a sale book (damaged or overstock) that gets no further discount.
* after a price indicates a short discount book which we cannot afford to discount
or an item the publisher has forbidden us to discount.
U after a price indicates a used book. W don't add it on new listings because you can click the title link on those to see condition information.
E after a price means an earlier printing with a lower price, and the lower price is good only while supplies last.
OP after a price means the book is out of print and the price reflects its market value which is not discounted.
We don't add this to new listings because we put a title link to a complete description on our ecommerce site.
When you place an order or make an inquiry by e-mail or phone,
it is important to include the title, the entire price, a BT or BTH number if there is one, or any price code,
so that we can find your book easily.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Additional discounts can be negotiated on case-by-case basis for volume orders.
Note: We will give you the fastest service we
can, but we is really me, and if we're at an out-of-town event, I might not receive your
e-mail, phone messages, or snail mail for several days after you send it. You can check
our schedule to see when we will be out-of-town by looking at
Upcoming Events on the Home page.
Sometimes our phones go down in bad weather or for other reasons (such as construction crews cutting the lines accidentally). You can be pretty sure this has happened if you call and the phone rings more than four times without being picked up by a machine or a person. We will answer your e-mail as soon as the phones are working again.
You have several ordering options.
The best way to order is to follow the title link you find on most titles to our ecommerce site at tomfolio, put the item in your cart, and use their secure server.
The postage estimate may be a bit high, but I process the orders here, and I lower your postage to my costs if the items aren't as heavy as the cart calculated for, or I can use a flat rate priority box to lower costs. I do this automatically, so if you order 50 flip charts and the cart calculates a ridiculous amount of shipping, be assured I will use a flat rate box and get them to you for about $11.50 shipping with average three-day delivery. Your order is not processed by the site. You will not be overcharged for shipping by using the shopping cart.
Feel free to use the comments section on the order form to let me know if you want the cheapest way, even if priority shipping would only cost about a dollar more and get the order to you much faster -- especially if you are east of the Mississippi.Sometimes people order two thin books which I could ship for $6.00 priority in a flat rate envelope and I could ship media mail for $4.50 with no guarantee it will get there in the normal 10-14 says. If the shopping cart has calculated $6.46 to ship the two books, normally I would ship them for $6.00 priority instead of lowering the shipping to $4.50 because you ordered economy. So if you live in New York and still want it the cheapest way, knowing it could take a month to get to you in rare cases, let me know that and I'll ship it the cheapest way.
You can e-mail us a list of the books you want, we'll check stock and let you know how much your order will cost to ship. (There is a limit of up to ten used or sale books I will search for to estimate.) Be sure to specify which books are on sale or used. If you are in the United States, please include a phone number in your email and the best time to reach you with our response. When we have checked stock we will call you to discuss payment options and shipping fees. If you are outside the United States, we need your complete address to determine shipping costs. Overseas orders must be paid by credit card or PayPal in U.S. dollars or by international postal money order. We will email our report with estimated shipping costs to you.
You may fax your school's regular purchase order form, allowing 12% for shipping, or a minimum of $4.25 on small orders. Our fax number is (805) 237-9639. You may also attach an image of your signed PO to an email and send it that way, but it's good to call and let me know you sent it, just in case it gets lost in cyberspace. It's also good to call if you have faxed us PO, in case our machine did not properly receive it. Please include an email address on your PO so we won't have to play telephone tag if we need to contact you.
You can place your order by phone, but then you risk playing phone tag if we're out. E-mail is always better. If you want me to call you to get a credit card number or to answer a question, please give me an idea of good times to call. I live in the Pacific Time Zone, and I can serve you better if you call after10:00 a.m. my time. If you call from the east coast at 8 a.m. your time I might answer, but I may not be coherent yet. Likewise, I won't call you at 9 p.m. my time, unless you ask me to. If you call and the phone rings more than three times and is not picked up by a person or an answering machine, it is likely that our phones have gone down due to weather or other conditions. In that case, e-mail us, and we will get back to you as soon as the phones are working again.
We want our customers to be satisfied with what they order from us, and we know it is difficult to buy when you have not been able to see before you buy. If you do have questions about a product, it's a good idea to ask them by email so you can make the best possible decision before you order.
If something you ordered turns out not to be what you expected and you don't believe it will work for you, you may return it and we will send a refund check, exchange for credit toward other merchandise, or credit your charge card. Here are the conditions:
Items must be returned in as good condition as they were received.
Items must be shipped back within 15 days after you received them.
Items must not have been written in or on in any way.
Unless you received the merchandise in damaged condition,
you are responsible for the return postage and
a 10% restocking fee (or 1.00, whichever is more)
may be deducted from your refund, depending upon the circumstances.
Please feel free to ask beforehand if you have any questions
about this policy.